Terms and Conditions

Commitment to Quality

At Nailah’s, we are dedicated to providing quality materials and meeting your needs every time. Every handbag and accessory undergoes a rigorous quality check to ensure it meets our highest standards before being shipped to you. Our goal is to deliver excellence with every purchase.

Privacy Policy

We value your privacy. Your personal information will never be shared by Nailah’s under any circumstances.

Payment

We accept all major credit cards for your convenience.

Tax

A Wisconsin sales tax of 5.65% applies to orders from Wisconsin residents.

Shipping

  • Continental U.S.: Shipping via USPS Priority Mail is $24.95.

  • International Orders: Please email us at info@nailahsbags.com for a shipping quote before placing your order.

If there is any delay in shipping, we will notify you via email with the status of your order and an updated estimated delivery date.

Lead Time

All items are shipped within 5 business days from the date of purchase. Once shipped, you will receive an email with a tracking number for your order.

If expedited shipping is required, please contact us for additional costs.

Return Policy

We take pride in the quality and craftsmanship of our products. Your satisfaction is our top priority.

  • Eligibility: If a product does not meet your expectations, you may request an exchange within 3 days of receiving it.

  • Process: Contact us via email or phone for instructions on where to send the item. Once we receive the unused item in its original condition, we will ship you a replacement at no additional cost.

Important Notes:

  • Items must be unused and returned in the condition received.

  • We recommend using a shipping method that provides a tracking number. We are not responsible for returns lost or damaged in transit. Consider adding insurance to your return shipment.

Custom Orders

We specialize in creating custom pieces tailored to your needs.

  • Ordering Process:

    1. Consult with a Design Specialist via phone or email.

    2. Finalize details such as leather type, color, hardware, style, and personalization.

    3. Receive an email confirmation of your order.

  • Payment:

    • A 50% non-refundable deposit is required to begin production.

    • Final payment is due within 3 days of receiving your final invoice.

  • Lead Time:
    Custom orders typically take up to three weeks to complete. Upon completion, we will send you a photo of the finished product and arrange for shipping via UPS, FedEx or USPS Priority Mail.

  • Returns:
    For issues with custom orders, please refer to our return policy.

Wholesale Orders

For wholesale inquiries, contact us at info@Nailahs.com. Please provide your contact details, and a sales representative will reach out to you.

Satisfaction Guarantee

Nailah’s is committed to delivering exceptional value and innovation for every dollar you spend. We stand behind the quality of our products and services with a satisfaction guarantee.

For questions or assistance, email us at info@nailahsbags.com. 

Nailah’s goal is to provide the most value and innovation per your dollar spent. We provide a satisfaction guarantee for all services provided.